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Privacy Policy

tl;dr Version

I hate reading these too.

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I only ever collect information to provide you service.

This means contact details to keep in touch, address information to arrange delivery, payment details to process a transaction, and information on your device (if scheduling a tune-up).

What Do I collect?

 

In short, very. Unless there's a specific repair requirement that needs me to look at or copy your files, I don't ever touch them.

During a tune-up I may need a username or password to access your device. If I do, any copies that I have are secured during service, and promptly destroyed after service.

To be clear, I do not and will not ever sell or give away your information to third parties.

How secure is your data?

 

I have zero interest in using your information for anything but providing you service. This means scheduling pickups or drop-offs, processing refunds or payments, keeping an eye on your warranty, and keeping you up to date on your service or purchase.

Why Do I collect It?

How long is my data kept?

 

That depends both on the type of data, and you. For your information, I hold onto it to keep an eye on your warranty, and to keep things smooth for any follow-up service. Any backups of your personal files are destroyed once service is successfully completed.

If you want to view what information of yours I have, or want it deleted, you can make that request to me at any time, just so long as there isn't any warranty or dispute pending.

Detailed Version

1. Information We Collect

To provide repair and delivery services, we collect the following personal information:

  • Contact Details: Name, phone number, and email address.

  • Logistics Information: Physical address for pickup and delivery services.

  • Payment Information: Records of transactions and service fees.

  • Device Information: Make, model, and technical specifications of the hardware being serviced.

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2. How Your Information is Used

Your data is used strictly for business operations, including:

  • Scheduling and confirming appointments.

  • Providing accurate quotes for parts and labor.

  • Tracking warranty eligibility for refurbished devices.

  • Processing payments and refunds.

 

3. Data Security & Confidentiality

We take the privacy of the data stored on your devices seriously:

  • Non-Disclosure: We do not access, view, or copy personal files (photos, documents, etc.) unless strictly necessary to perform a specific repair or data recovery requested by the client.

  • Storage: Any login credentials provided for service are stored securely and destroyed/deleted once the service is complete.

  • No Third-Party Sales: We never sell, rent, or trade your personal information or data to third-party marketers.

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4. Data Retention

  • Contact Info: We maintain a record of your service history to honor our 60-day warranty.

  • Device Data: If we perform a temporary backup during a "Tune-Up," that data is permanently deleted once you have confirmed the successful return and receipt of your files.

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5. Your Rights

You may request to see the information we have on file for you or request that your contact information be deleted from our records at any time (provided no active warranty or payment disputes are pending).

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